FAQ

How do I schedule an appointment?
    New patients may request an appointment via the Schedule Appointment page on our website.  You will receive an email with a link to some intake and consent forms that need to be completed prior to your appointment.  If we have not received your completed forms by 48 hours prior to your appointment date, we will ask that you reschedule to a later date.
    Patients who would like to be added to our cancellation list can email info@opmcare.com or call 503-395-4626.
How do I join the video call at my appointment time?
    When you schedule an appointment, you will receive a confirmation email that includes a link you can click on to join the video call with your doctor or therapist. You will need a device with a camera, microphone, and speakers, along with a reliable network connection.  Most patients use a laptop, tablet, or smartphone.
How do I pay my bill?
    For Oregon Health Plan patients, there is no out-of-pocket cost. For patients with commercial insurance, an invoice will be emailed to you for the amount of your copay or coinsurance. It can be paid online and will be due at or prior to the time of your appointment.
What types of therapy do the providers offer?
    Our doctors frequently practice supportive psychotherapy. This is a form of non-specific therapy that utilizes directed empathy, listening, and encouragement to relieve emotional distress and symptoms.
    Our therapists are trained in a variety of therapeutic techniques, allowing them to select the best one to meet each patient’s individual needs.  For a list of the modalities a specific therapist is trained in, please visit their profile on the Our Team page.
What if I need to reschedule my appointment?
    If you need to reschedule your appointment, please log into the patient portal and click on “Manage Appointments.” Please reschedule or cancel a minimum of 48 hours in advance of your appointment time so we can offer your time slot to another patient waiting for care.
    We understand that life happens and occasionally something unexpected may arise. In that case, please call or email as soon as possible. If you miss two appointments without providing at least 48 hours notice, we may no longer be able to see you as a patient.
Why choose telehealth psychiatry?
    Visit your doctor from the comfort of your own home. Avoid dealing with traffic, taking extra time off work, arranging for child care, or other hassles associated with an office visit. Our doctors also tend to have appointments available earlier than other psychiatrists in the area, so you can get the help you need that much sooner!